How to Use the Member Portal

San Francisco Travel's Member Portal is a valuable tool for our members. Here's how to use it.

This article is part of our Member Orientation series. To continue the series, click the next step button at the bottom of the page.

Our Member Portal is the place for members to store their information with us and access key benefits, such as convention and visitor research. If you're new to a San Francisco Travel membership, or just need a refresher, here is a guide to get you started.

Logging In

  • Go to http://portal.sftravel.com or click "Member Portal Login" on our Members landing page.
  • Log in using your email address and password. If you don’t know your password, or this is your first time logging in, click “Forgot Password” and your password will be emailed to you. If you are associated with more than one member account, you will be asked to select the account which you’d like to access.

San Francisco Travel Data

Here, members can access key research and industry insights available to their specific membership benefit level. Available reports include:

  • Convention Calendar
  • Trend Analysis Projections (TAP)
  • Market Impact Reports
  • Visitation Research

Manage My Account

Here, members can directly manage the business description and images published as on their member listing and, if applicable, your event space and offers.

Company Information

Contacts

  • Adding staff contact information in the Portal allows your colleagues to access your organization’s benefits, as well as enabling them to make changes/updates to your account information. Please note that each portal user must have a unique email address associated with their account.
  • Be sure to designate appropriate contact roles within the portal. At least one person from your organization should be selected as a lead recipient for Convention Services, Tourism, Media Relations, and Marketing leads, as well as the billing and primary contact.

Descriptions

  • Fill in the information you'd like displayed as the copy on your member listing. Please note the character limits for each field; long descriptions will display on our website, while short descriptions will display in our publications (where applicable).
  • Writing Tips:
    • Remember your audience. Our users will access your listing from a variety of sources, particularly search results and links from our content. What do you want our readers to know about your business?
    • You can use your consumer description to offer special deals/promotional offers to our site visitors.
    • Focus on benefits to the audience from their point of view. Writing should always be directed at the needs of the visitor and improving the quality of their experiences in San Francisco.

Images

  • Upload your logo and member listing profile images. Please note that your listing will display a maximum of five images, but you can house additional ones in the Portal and change the sequence as needed. When uploading images, you also have the option of inputting keywords to help search optimization for your web listing. For example, “Chinatown”, “Bus Tour”, and “Alcatraz” are popular search terms within our site.

My Offers

Visible to All Access members only

Visitor Deals

  • Enter special promotions or offers for visitors here. These are curated by our team internally for meeting planners to distribute to conference attendees. Please be mindful to avoid expiration dates, if possible.

Member to Member

  • These are deals featured within the “Manage My Account” portion of the Portal, exclusively for fellow members to redeem.  Sample offers that usually perform well: 2 entrees for 1; free drink, appetizer, or dessert with purchase of meal; 2 for 1 admission; minimum 20% off retail bill; etc.

Visiting Media Handbook

  • The handbook is a reference guide for journalists with special offers. We encourage journalists to contact San Francisco Travel partners directly about the offers so that you can build relationships and resources with the media.

Meeting Opportunity Portal

This feature is only accessible to our hotel members. Within this section, hotels will have the opportunity to bid on meeting opportunities for incoming corporate events, conferences, and more. Leads will be sent to designated Sales Lead Recipients. 

Photo Library

This online library, or digital asset manager, is where we store photos and videos used for marketing San Francisco. If you’re looking for a great shot of the Golden Gate Bridge or The Moscone Center, for example, this is the place to find it. Additionally, this is where we’ll send journalists and media to find pictures of San Francisco. These assets are to be used only for the promotion of San Francisco as a destination; this means non-commercial travel promotion/editorial illustration only. Full terms and conditions are available on our site.

Missions, Trade Shows, and Events

Take a look at sales missions or trade shows that you may want to join, and member events that offer sponsorship opportunities.

If you have any additional questions regarding the Portal and its features, please feel free to email [email protected]. You can always reach out to your dedicated account manager or the Partnership team at [email protected] for more information specific to your business.

Next Up: Working With the Convention Services Team

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