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San Francisco Travel Membership Frequently Asked Questions

Find answers to some common questions about membership with San Francisco Travel and utilizing the Partner Portal.


As a valued member of San Francisco Travel, you have many resources to guide you through your membership. Read on for some answers to frequently asked questions that we receive about member benefits and our Member Portal.

General Questions

Where can I find a list of my member benefits?

An overview of our membership, which includes a link to our benefits chart, can be found here. If you have more questions on your specific level of benefits, please contact Partnership.

How do I sign up for San Francisco Travel's e-newsletters?

Our digital newsletters are a great way to see what we're communicating to visitors, and to stay connected with news and events related to your membership. As an active member, you're automatically registered to receive our weekly member Cablegram newsletter. You can sign up for our consumer e-newsletters here. Also, make sure to follow us on social for more insight into what's happening with San Francisco Travel, through our member-facing Facebook, Twitter, and Linkedin channels.

How can I announce special events at my business through

On our Events page, look for the San Francisco Travel Events calendar on the right-hand side. Click the "Add Events" button or click here, and follow the instructions. This free service is powered by SpinGo and is a great way to help promote exhibits, events, festivals, shows, and more. Listings also get distributed throughout the SpinGo network on websites across the Bay Area.

Where is San Francisco Travel located?

Our office is at One Front Street, Suite 2900, at the corner of Market and Front Streets.

Where is the Visitor Information Center (VIC) located?

The VIC is located at 749 Howard St., at Moscone Center South.

We also have a location inside Macy's Union Square, and a presence at the California Welcome Center at PIER 39. For more information on the VIC locations, click here.

How do I get my business brochures displayed at the Visitor Information Centers?

Brochure display at our Moscone Center and Macy's locations is an included benefit to members at the All Access level. To coordinate your brochure distribution, contact Judy Avila at Certified Folder Display Service.

Where is the list of Member Events?

Bookmark this page! You'll find dates and registration info for our networking events, educational sessions, market briefings, seasonal industry forums, and San Francisco Travel Foundation events. Interested in sponsoring or hosting an event? Contact Melissa Amato, Senior Manager of Events.

Is there a staff directory for San Francisco Travel?

Yes! Click here and click on any person's name to get their contact info.

Member Portal Questions

What is the Member Portal?

Our Member Portal is your access point to customize your listing on our site with images and descriptions, update business contacts, pay any current invoices, access industry data, and much more.

We provide an overview on the portal in our Member Orientation. Looking for even more knowledge on the Member Portal? Email Partnership here.

I've made changes to my information in the Portal, but they're not reflected yet on my website listing.

Uploaded images and description changes are usually approved within 48 hours. Once approved, it takes approximately 30 minutes for our systems to sync. If you have questions about your updates in the Partner Portal, please contact Katie Harper, Manager of Member Data Analytics.

How should I alert you to our contact changes?

Once logged into the Portal, navigate to "Manage My Account". Look for the "Company Information" tab. Here, you can update your relevant contacts for your membership with us. You're required to identify a primary and bill-to contact, and will be asked to identify lead contacts for Convention Services, Tourism, Media Relations, Marketing, and Brochures. (They can be different contacts or all the same!)

Where can I find travel industry research and data?

San Francisco Travel's industry research information can be found on the Portal home page. Look for the "San Francisco Travel Data" button. Access to research is based on your level of membership.

How do I read the travel industry data?

Here's a cheat sheet to download, which can help you understand the data.

Where can I list my event and meeting space?

Once logged into the Portal, navigate to "Manage My Account". Click on the "Event Spaces" button. Here, you can add and edit information on your space capabilities. This information gets published in our Venue Search tool located on our Meeting Planner page. Note: this is only available to partners at Convention evel or higher.

Can I view and pay any outstanding invoices?

Any open invoices for partnership dues or for event registration can be found in the Portal. Navigate to the "Manage My Account" page and click the "Billing" button. You can pay online through the Portal. If you need a copy of San Francisco Travel's W9 form to process payment, click here.

I have a special offer for visitng convention delegates. Where can I promote that?

For members at the All Access level - once in the Portal, navigate to "Manage My Account". Look for the "My Offers" button. Click on the "Visitor Deals" tab. Here, you can enter special offer details for guests, which will be published on our Deals page, as well as in your member listing. Make sure to note any expiration dates for your offers.

Can I create a special offer for fellow members?

Yes! Look for the "Member to Member" tab in the "My Offers" section of the Member Portal. These offers are visible to your fellow members once inside the portal. Note: this benefit is available to members at All Access level.

How can I network with travel journalists?

Once in the portal, navigate to "Manage My Account". Look for the "My Offers" button. Click on the "Visiting Media" tab. Here, you can enter contact information and a short description of your business for our network of travel journalists. This information is accessible to visiting travel media hosted by San Francisco Travel.

I have more questions! Who can help me?

For general partnership benefits questions, contact the Partnership team.

For Member Portal questions, contact

For member event questions, contact Melissa Amato, Senior Manager of Events.

Not sure what question you have? Email the Partnership team here.