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February 11, 2021

Moscone Center Update

The following list includes a comprehensive update on the initiatives that the Moscone Center team have already undertaken to help ensure a safe and healthy environment in anticipation of re-opening Moscone Center for convention business:

  • Moscone has earned the highley coveted Global Biorisk Advisory Counci's 20 Star accreditation for the post-COVID protocols that were implemented in early March to ensure the highest levels of safety, security and consumer confidence. 
  • We have also implemented protocols and practices outlined in ASM Global’s proprietary VenueShield program, which addresses not only the environmental hygiene aspect of protecting the health and safety of the workforce and guests, but also the customer journey from arrival to departure, the evolving food and beverage service, the technology and equipment necessary to manage a post-COVID environment. All these steps we’ve undertaken lead to the public awareness component, which is vital to assuring clients, attendees and guests that Moscone Center personnel are fully trained and certified to provide a safe and healthy environment in which to conduct meetings and conventions.
  • We continue our support and involvement with the California Coalition of Convention Centers and their lobbying efforts as a state-wide organization to help develop acceptable protocols and procedures to ensure a safe and healthy venue operation.
  • We maintain an open dialogue with San Francisco City leadership toward those next steps.
  • We participate in San Francisco’s “large venue working group” which includes Oracle Park, Chase Center and most all of the Bay Area’s major entertainment venues to share best practices and re-opening strategies and experiences.  
  • We also meet regularly with the Freeman Company senior leadership, a preeminent general services convention contractor, along with a contingent of convention centers that includes Los Angeles, Long Beach, San Diego, Las Vegas/Reno, Orlando, Nashville, Chicago, Philadelphia, Detroit, New York, Miami and others in an effort to develop and share those opening strategies and protocols around safety and health.
  • At Moscone Center, we’re grateful for the opportunity to maintain a small but effective staffing level to support the City’s COVID Command Center in Moscone South, as well as its logistics operation, which is currently occupying over 400,000 sq. ft. of exhibition space in Moscone North and South.  We also continue to support a congregate housing operation for as many as 200 unhoused residents on the exhibition level of Moscone West.  As a result, we’ve been supporting between 300-600 people throughout the campus, utilizing the most current and effective COVID-19 protocols, equipment and materials in an exceptionally safe and efficient manner.
  • Our food and beverage operation has been planning, purchasing, preparing and delivering as many as 70,000 meals a month to city staffers, shelter residents and those housed in a number of city-run hotels, which has allowed the kitchen to remain fully functional  as well as be able to provide employment for a small crew of dedicated employees.

As we continue to work closely with our mutual clients to help them manage their expectations going forward, we are fully focused on retaining their business over the long-term.  For those groups that have had to cancel, we have been very encouraged by their willingness to re-book short term, as well as book additional years, in exchange for the considerations we’ve been able to provide as a City.  

Moscone Center staff will be fully trained and certified in all matters of post-COVID practices at whatever point we are able to welcome groups back into the facility.  

-The Moscone Center Team-

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