Careers | San Francisco Travel
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Careers

The mission of SF Travel is to enhance the local economy by marketing SF as the premier destination for conventions, meetings events.

The mission of the San Francisco Travel Association is to enhance the local economy by marketing San Francisco and the Bay Area as the premier destination for conventions, meetings events and leisure travel. We are the economic engine for the city, and travel is our fuel.

Current Staff Openings:

Associate, Convention Sales.  (This role is based San Francisco, CA; this is not a remote position)

The mission of the San Francisco Travel Association is to enhance the local economy by marketing San Francisco and the Bay Area as the premier destination for conventions, meetings events and leisure travel. We are the economic engine for the city, and travel is our fuel – it is solely our unique point of view as the city’s travel expert that allows us to see the entire destination rather than industry-by-industry.

We are seeking an energetic, detail-oriented, and highly organized Associate, Convention Sales, supporting the assigned Sales Managers, to join our dynamic organization.

What you will be doing:

  • Data entry to include Salesforce contacts, accounts, sales leads, bookings, lost business reports; purchase orders, work orders, expense reports, letters, and check requests.
  • Primary phone coverage for sales managers and secondary coverage for division.
  • Maintain Salesforce opportunities, accounts, and bulletins for sales managers by importing emails and documents into each respective Box folder.
  • Distribute division mail as assigned.
  • Monitor Convention-Sales inbox and assign/distribute emails and sales leads to include CVENT leads.
  • Distribute sales leads and revisions daily to hotels and venues and follow up as necessary for responses.
  • Develop relationships with key hotel contacts to enhance response time to leads and other requests.
  • Preparation of SF Travel city proposals, including utilization of the Map Tool to outline available hotels, to present to organizations for bidding on future conventions.
  • Assist Managers with Client Communication Support.
  • Manage mailings and gifts, including wrapping.
  • Drop off amenities at hotels when needed.
  • Proficiency with Eventbrite and Salesforce Campaigns for event invitations.
  • Assist Convention Services with pre-promotion for future conventions when necessary.
  • Provide back-up to staff in San Francisco booths during tradeshows/conventions.  Some travel may be involved.
  • Assist and participate in client sales calls and/or presentations.
  • Assist with planning and executing client events.
  • Assist with any special projects and/or Salesforce reports needed for the assigned Convention Sales Managers.
  • Coordinate and produce itineraries for site visits as well as assist in their planning and execution.
  • Monitor the assigned inventory of brochures, supplies, and promotional items.  Process orders for promotional materials and supplies as needed.
  • Assist with servicing the needs of meeting planners and provide suggestions, when appropriate, which involves knowledge of San Francisco and members.
  • Assist division sales assistants as needed.
  • Participate in and attend SF Travel sponsored member events.
  • Other duties may be assigned.

Personal Attributes:

  • Communicate with appropriate diplomacy and sensitivity in both internal and external relations.
  • Promote a positive culture of collegiality, accountability and continuous improvement.
  • Demonstrates exceptional business acumen.
  • Respected as a team member in the workplace. 
  • Delivers outstanding results.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

  • At least 2 years of related experience in secretarial and administrative duties;
  • Education and/or training equivalent to high school graduate;
  • Experience in the hospitality/meeting planning industry preferred;
  • Proficiency with basic Microsoft Office applications;
  • Salesforce CRM experience preferred;
  • Box and Concur experience preferred;
  • Must possess good oral/written communication skills;
  • Ability to interface effectively with various levels of Association and member staff in a professional office environment;
  • Ability to handle multiple priorities with organization and efficiency, and have a sense of urgency in completing tasks.

Compensation:  This is a level 18 pay grade for San Francisco Travel, depending on experience.  The total compensation range including base salary, incentive/bonus, and benefits is $54,380 to $81,570.

If you think you are the right candidate for this position, please provide us with the following:

  1. Cover letter (no more than a page, telling us why you’re the right person for this role)
  2. Detailed resume of your relevant experience – note that a resume sent without a creative and functionally informative cover letter will only minimally be considered
  3. Past salary history and future income requirements and/or goals

Send to: [email protected]  with cc: [email protected]

(with Associate, Convention Sales in the Subject line)

To learn more about us, check out our website – https://www.sftravel.com/

Director, Citywide Accounts – Northeast Region (in market)

The mission of the San Francisco Travel Association is to enhance the local economy by marketing San Francisco and the Bay Area as the premier destination for conventions, meetings events and leisure travel. We are the economic engine for the city, and travel is our fuel – it is solely our unique point of view as the city’s travel expert that allows us to see the entire destination rather than industry-by-industry.

Responsible for the total account management of select convention center accounts from the Northeast region, that meet in San Francisco.  Maintains in-market and timely contact with assigned citywide customers and San Francisco citywide hotel salespeople.  Also refers any self-contained business for member hotels to the appropriate sales manager for that territory in order to maximize convention business for the City and County of San Francisco. This position is a remote position, but must be located in market, the Northeast Region.

What you will be doing:

  • Primary responsibility is total account management and business development of accounts from the Northeast utilizing Moscone Center. 
  • Maintain relationships with customers to assure their complete satisfaction with the convention center, hotel partners and other contracting agencies. 
  • Generate new citywide leads and bookings including qualifying the business, finding dates, entering and managing space holds (entering, changing, releasing), and issuing the lead. 
  • Lead follow up by collecting hotel availability, coordinating site visits for all tentative business, issuing letters of intent/proposals on behalf of Moscone Center, and providing liaison assistance to the client on behalf of San Francisco.
  • Responsible for meeting or exceeding predetermined goals.
  • Organize and participate in sales trips, face to face appointments, presentations, tradeshows, and client events as necessary based on assigned market.
  • Sales activities would include the interaction with meeting planners both in traditional, digital and social media correspondence, telephone solicitation, direct personal sales calls in the Northeast area as well as participation in various industry tradeshows and conferences.
  • Maintain account records for all assigned accounts including documented appointments, activities, importing documents, and overall account management in CRM system (currently Salesforce)
  • Collaborate with member hotels’ sales teams, exchanging information to better understand their needs and to inform them of the needs of the client.
  • Create and submit a detailed call report prior to and after a sales trip is conducted
  • Track and report personal sales results. 
  • Be an active member of market related industry organizations
  • Participate in related client appreciation events for citywide customers
  • Participate in and attend San Francisco Travel Association sponsored events
  • Produce accurate expense reports on a monthly basis.
  • Other duties may be assigned 

Attributes and Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Self-motivated individual with proven record of sales ability 
  • Excellent oral and written communication skills
  • Quick learner of CRM system, Salesforce, and daily use of it in an efficient manner in the management of sales accounts 
  • Ability to communicate and work well with others in a professional manner 
  • Ability to handle multiple priorities
  • Proficient in Microsoft Office products (Word, Excel, PowerPoint)
  • Use of Concur (Accounting/Expense software System) 

Compensation:  This is a level 22 – 24 pay grade for San Francisco Travel, depending on experience.  The total compensation range including base salary, incentive/bonus, and benefits is $130,000 to $190,000. 

If you think you are the right candidate for this position, please provide us with the following:

  1. Cover letter (no more than a page, telling us why you’re the right person for this role).  This is a very important step in the application process, so please take time to answer thoughtfully and thoroughly.
  2. Detailed resume of your relevant experience – note that a resume sent without a creative and functionally informative cover letter will only minimally be considered
  3. Future income requirements and/or goals

Send to the following email address: [email protected]

(with Director, Citywide Accounts – Northeast Region, in the subject line)

Travel Media Sales & Marketing Executive

San Francisco Travel partners with Miles Partnership to produce our print and digital content assets. We are looking for a Travel Media Sales & Marketing Executive to be responsible for in-market sales, accomplished by servicing and building an existing advertiser base of hotels, restaurants, resorts, attractions, and other tourism, meetings and convention, and international travel trade-related businesses.

This person must be based in-market in the San Francisco Bay Area, possess at least three years of relevant sales experience, and demonstrate knowledge selling print and/or digital advertising. 

While technically a Miles employee, this person would work closely and often with the San Francisco Travel team.

Compensation for this role is in the $50,000 to $60,000 range, plus commission.

More details about responsibilities, requirements, and benefits can be found here.

Apply Now

Current Volunteer Openings

San Francisco Volunteer Ambassador

The San Francisco Visitor Information Center is temporarily closed.

Current Internship Openings

We support undergraduate students enrolled in Bay Area universities and colleges in Hospitality Programs.  Please contact Paul Frentsos at [email protected] if interested in learning more about our internship opportunities.


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