Manager, Services and Events

What You’ll Be Doing

Services Support Meetings and Conventions

• Establish relationships with citywide and self-contained meeting planners to introduce the services San Francisco Travel has to offer.
• Maintain proactive relationships with clients to ensure needs are being met. This includes attendance building tools, partner referrals, and promotional materials. Also includes coordinating client appreciation events as needed.
• Plan and execute site inspection visits to hotels and venues.
• Offer expertise in guiding the planner to make the best decisions to ensure a successful convention.
• Attend and organize pre-con meetings or receptions, when necessary, with the hotels and the meeting staff.
• Support departmental reporting and CRM data integrity to ensure accurate tracking of client activity and service delivery metrics.
• Assist with team coordination and coverage during peak periods to ensure consistent service execution across the department.

Event Planning & Strategy

• Align with internal departments to identify, plan, and execute major San Francisco Travel events, missions, and tradeshows.
• Responsibilities will vary across events, but can include prospecting of venues, sourcing of vendors, identifying members/sponsors, event marketing, day-of production, reporting, and other responsibilities.
• Create new and solidify existing relationships/partnerships with vendors to ensure cost savings and streamlined event production
• Operate as the liaison between members/sponsors for major SF Travel events. Coordinate with internal SF Travel departments to develop yearly calendar of events.
• Identify opportunities to leverage San Francisco Travel brand, voice, and values in all events; including concepting new standalone events as well as activation ideas from start to finish
• Create and manage SF Travel events template and brief process to increase efficiency in planning and executing events.
• Work with marketing team to fulfill all advertising and event promotion materials

Other roles and responsibilities include:

• Maintains accurate records in CRM system including timely retrieval of housing pickup reports, room blocks and room flow.
• Represent SF Travel externally for various industry events.
• May require domestic and/or international travel for event execution.
• Other related duties as assigned by management
• Maintain a thorough knowledge of the city and local activities occurring during conventions.
• Interface with the local community, as needed, to create relationships to provide improved services to planners from the city or partners.

Qualifications

Education and Experience

• Education and/or training equivalent to college graduate.
• 3+ years’ experience with planning and executing events, hospitality industry background a plus.

Skills and Abilities

• Must be able to work independently with minimal oversight.
• Strong organizational, interpersonal and computer skills necessary.
• Ability to communicate and work well with others in a professional office environment.
• Ability to handle multiple priorities and meet deadlines while being detail oriented.
• Ability to maintain confidentiality
• Outstanding written and verbal communication skills
• Proficiency in Microsoft Office suite (Word, Excel, PowerPoint, Outlook)
• Proficiency with Salesforce, Eventbrite, Asana and Concur a plus

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Work week may occasionally exceed 37.5 hours. Must be available to periodically work evenings, weekends, and occasional holidays as needed
• Must be able to travel domestically as required to support onsite execution and client engagement
• Must be able to lift up to 50 pounds when supporting events or meeting set up

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• The work environment is an office open to the public with computers, telephones, and printers operating.

Compensation

Salary Range: $75,000 to $110,000 base compensation annually. Additional opportunity for annual incentive compensation based on performance and organizational results.

If you think you are the right candidate for this position:  

Please email us the following as attachments  
1. Cover letter (no more than a page, telling us why you’re the right person for this role)  
2. Detailed resume of your relevant experience. Note that a resume sent without a creative  and functionally informative cover letter will only minimally be considered.  
3. Future income requirements and/or expectations.  Send to the following email address: [email protected]      

San Francisco Travel Association is an equal opportunity employer committed to diversity and inclusion in the workplace. We encourage individuals from all backgrounds to apply.