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July 14, 2020

What to Expect Visiting the San Francisco Zoo & Gardens

San Francisco Zoo & Gardens is an urban oasis, filled with beautiful and amazing animals from every corner of the world. After some necessary closures due to COVID-19, the Zoo is once again open to visitors—with some important changes. Here's everything you need to know about planning your next visit to the San Francisco Zoo.

Ticketing and Parking

  • All tickets must be purchased and reserved in advance online.
  • All tickets must be purchased online for specified entrance time, and must be redeemed during that time.
  • There are a limited number of reservations available per day. Check back if you aren't able to make a reservation on your preferred date.
  • Members must make a reservation for a time and date, as well, and will be issued a free admission ticket.
  • Bring your confirmation and ID with you when you visit.
  • Guests planning to park in the Zoo's parking lot need to purchase a pre-paid parking ticket prior to your visit. (Disabled guests can still park for free with a disabled placard. You do not need to pre-purchase parking.)
  • To purchase admission and parking tickets, click here

Rules Inside the Zoo

  • No in and out privileges. 
  • Face coverings are required for all staff and visitors except children age 2 and under at all times.
  • Please maintain a six-foot distance between your group and others.
  • Please follow the "rules of the road" on pathways. Walk on the right and pass on the left.
  • Stay safely behind red lines and avoid touching high contact surfaces.

Food & Gift Shops

  • Take-out food service is available, with indoor seating currently closed.
  • Outdoor pop-up Gift Shops will be available.
  • The Zoo will not be accepting any cash. Apple Pay, Google Pay and credit card transactions only.

New Safety Protocols

  • The Zoo has increased its cleaning and disinfecting protocols per CDC Guidelines.
  • Hand sanitizer stations are available throughout the park.
  • The Zoo has limited attendance to 50% capacity to maintain social distancing.
  • Most restrooms are open. Water fountains are closed.

What to See & Do

The San Francisco Zoo has dozens of must-see exhibits. Unfortunately, not all of them are available to visitors at the moment. Outdoor animal areas are open with selected window viewings. The following exhibitions are closed:

  • South American Tropical Rainforest and Aviary
  • Great Ape Passage Indoor Dayroom
  • California Conservation Corridor
  • Insect Zoo
  • Family Farm
  • Dentzel Carousel
  • Little Puffer Steam Train
  • Exploration Zone
  • Eleanor Friend Playground
  • Sculpture Learning Plaza

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