The de Young Museum, home to one of the widest ranging collections of global art, is ready to welcome you back. Here's what you should know before you visit.

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September 23, 2020

What to Expect When Visiting the de Young Museum

Showcasing art, photography, and costume from around the world and across five centuries, the de Young Museum is a terrific place to explore during your next visit to San Francisco. Now reopened to the public, here's what you can expect the next time you visit this fantastic museum.

Book Your Timed Tickets in Advance

The de Young now requires timed tickets for every visitor, both for general admission and for entry to view special exhibitions. All tickets are timed to allow for a comfortable and uncrowded gallery experience. Museum capacity has been reduced to 25% of total building capacity for your safety. 

Visitors with a general admission ticket must enter the building within 90 minutes of the time indicated on their ticket. Visitors with a ticket to special exhibitions can enter the building 90 minutes prior to the time indicated on their ticket to view the permanent collection galleries, but will not be permitted to enter the special exhibition until the indicated time. Visitors must enter the special exhibition galleries within 60 minutes of the time indicated on their ticket.

Once you have entered the museum at the time indicated on your ticket, you are welcome to stay as long as you would like.

At the moment, tickets will be released in 30-day increments. To ensure your preferred date and time, reserve your tickets in advance online. For assistance with booking, call 888.901.6645.

Health & Safety Measures

Per city regulations, a face covering must be worn at all times while you are in the museum. Face coverings must also be worn when engaging with museum staff. Children ages 12 and under and those with a medical condition that prevents them from doing so are exempt.

Please follow directional signage and instructions of museum staff while inside the museum. All visitors will be directed to enter through the Main Entrance and exit through the Café Terrace. 

Kindly observe a minimum of six feet of social distance between you and other visitors and museum staff during your visit.

All bathrooms and sinks are open and prepared for increased hand-washing. For ease of access, hand sanitizer has been placed throughout the museum.

Amenities Available to Visitors

Audio tours for special exhibitions and the permanent collections are available for download. To purchase an audio tour to enjoy on your personal device, visit Tours are $7 for members and $8 for non-members. Please bring your own device and headphones. Wireless earbuds are also available for purchase at the Museum Store, which will be open with safety protocols in place for a safe and enjoyable shopping experience.

The café is open from 11:30 am to 2:30 pm for outdoor dining on the Barbro Osher Sculpture Garden Terrace, following all safety protocols for outdoor dining. Digital menus are posted at the entrance to the café.

The de Young Observation Level, Coat Check, de Youngsters Studio, and Piazzoni Murals Room remain closed until further notice.

Special Exhibitions and Offers

In concert with the museum's reopening to the public, the de Young is proud to debut Frida Kahlo: Appearances Can Be Deceiving. At the time of her death in 1954, a treasure trove of Kahlo's highly personal items—including jewelry, clothing, and prosthetics—were locked away. 50 years later, these belongings were unsealed and now they’re on view for the first time on the West Coast. 

Also on display are Uncanny Valley: Being Human in the Age of AI, a special exhibition that uses contemporary art to ask what it means to be human in the age of data, and The Turkmen Storage Bag, a special exhibition that showcases some of museum's most prized pieces of Turkish textiles.

Every Saturday, general admission, including admission to Uncanny Valley, is free for residents of the nine Bay Area counties with a valid photo ID or postmarked envelope bearing their home address. Space is extremely limited. Please reserve your ticket ahead of time. Free Saturdays do not include admission to Frida Kahlo.

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