Associate, Convention Services & Events

The Associate, Convention Services & Events will assist the Director, Convention Services & Events and Convention Service Managers by processing correspondence, monthly reports, handling phone calls, and maintaining records and files. Process all requests for promotional material, assist with site inspections and assist with special projects when needed. Assist meeting planners with referrals for venues, banquet spaces, and other related needs to event planning and services needs.

What You’ll Be Doing

Provide primary phone coverage for sales managers and screen large volumes of telephone calls from meeting planners and SF Travel's partners.
Assist department with client communication support.
Service the needs of meeting planners and provide suggestions, when appropriate, which involves knowledge of San Francisco and members.
Develop relationships with key hotel contacts to enhance response time to leads and other requests.
Enter data into Salesforce and process purchase orders, work orders, expense reports, letters, and check requests.
Compile and distribute group resumes for citywide conventions.
Coordinate and produce itineraries for site visits as well as assist in their planning and execution.
Participate in and support client sales calls and/or presentations.
Assist with planning and executing client events.
Support Convention Services with pre-promotion for future conventions when necessary.
Prepare Convention Service information for staff meetings: site visits, pre-promotion and events.
Manage the fulfillment order process of promotional materials utilizing various methods including website, mailing, and in-house.
Monitor assigned inventory of brochures, supplies, and promotional items.
Process orders for promotional materials and supplies as needed.
Handle trade show and event shipments, domestically and internationally.
Provide back-up to staff during trade shows, conventions or events.
Deliver amenities to hotels as needed.
Process reports, correspondence, invoices, convention activity, surveys, and Admail Fulfillment.
Participate in and attend SF Travel sponsored member events.
Support the Director, Convention Services & Events.
Assist division support staff as needed.
Other duties may be assigned.

Qualifications

Education and Experience

Education and/or training equivalent to college graduate.
2+ years related experience in secretarial and administrative duties.
Degree or experience in business administration and/or hospitality management a plus.

Skills and Abilities

Must be able to work independently with minimal oversight.
Strong organizational, interpersonal and computer skills necessary.
Ability to communicate and work well with others in a professional office environment.
Ability to handle multiple priorities and meet deadlines while being detail oriented.
Outstanding written and verbal communication skills.
Proficiency in Microsoft Office suite (Word, Excel, PowerPoint, Outlook).
Proficiency with Salesforce, Cvent, Eventbrite, Box and/or Concur a plus.

Compensation

Salary Range: $65,000–$72,000 base compensation annually
Additional opportunity for annual incentive compensation based on performance and organizational results

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Work week may occasionally exceed 37.5 hours. Must be available to periodically work evenings, weekends, and occasional holidays as needed.
Must be able to travel domestically as required.
Must be able to occasionally lift up to 50 pounds.
Operates computer and other office equipment.

Work Environment

San Francisco Travel’s headquarters is located in the heart of the financial district boasting 360° views of the city. The work environment is fast-pasted, dynamic, as well as fun and rewarding. As the official Destination Marketing Organization, employees truly feel part of the city, taking care in their work, knowing it is contributing to the economic development of San Francisco.

While promoting one of the greatest cities in the world, we have plenty more to offer

Generous vacation policy. You’ll get more than the typical 10 days.
Employees of San Francisco Travel are required to be in the office a minimum of 4 days per week per company policy, which is subject to change.
Aside from all the national holidays that San Francisco Travel observes, you get a day off for your birthday that you can use any time of the year.
You get a pension. We will contribute and help you prepare for your future.
Premium healthcare plans.
Cell phone credit. We’ll subsidize the cost of your phone plan.
Monthly commuter allowance.

Why Join Us

San Francisco Travel Association offers a dynamic and collaborative work environment with opportunities for professional growth and development. As part of our team, you will play a key role in promoting San Francisco and supporting the tourism industry in one of the world’s most vibrant cities.

If you think you are the right candidate for this position, please email us the following as attachments:

Cover letter (no more than a page, telling us why you’re the right person for this role)
Detailed resume of your relevant experience. Note that a resume sent without a creative and functionally informative cover letter will only minimally be considered.
Future income requirements and/or expectations.

Send to the following email address: [email protected]

San Francisco Travel Association is an equal opportunity employer committed to diversity and inclusion in the workplace. We encourage individuals from all backgrounds to apply.