Associate, External Affairs & Operations

What You’ll Be Doing

Operations & External Affairs Support 

• Coordinate all administrative needs for efficient and effective meetings and/or events for a variety of San Francisco Travel Boards including Board of Directors, Executive Committee, the San Francisco Tourism Management Corporation Board, the San Francisco Foundation Board, the Board Development Committee, and Public Policy Council
• Draft, edit, and proofread correspondence, presentations, and reports
• Assist with input of budget details into the Operations/Public Policy/External Affairs division expense budget as assigned
• Track division expenses monthly compared to budget established, assisting with reforecasts as needed
• Provide administrative support including calendar management, travel coordination, and expense processing for the division
• Coordinate presentation development across departments ensuring content and brand guideline consistency and timely delivery for all external stakeholder meetings/events assigned
• Create name tags, prepare registration packets, and manage on-site event check-in and track attendance for all meetings
• Provide administrative support to public policy and a variety of board meetings, including sending out participation invites, tracking rsvp’s and attendance, inviting guest speakers, taking meeting minutes
• Coordinate all assigned board meeting and public policy meeting logistics and communications including scheduling and follow up
• Assist with event planning and execution including logistics coordination, operational support and any catering order needs
• Distribute minutes as directed by Chief of Staff
• Maintain board databases and records
• Manage divisional operations and filing systems

Research & Project Support:

• Understand and ensure compliance with organizational by-laws and relevant regulations including the Brown Act as relates to governing meetings and all communications
• Conduct research for Public Policy, Operations, and partnership initiatives
• Help track and monitor relevant city proposed legislation and news as relates to tourism impact
• Support strategic planning and special projects
• Prepare briefing materials and reports
• Assist with cross-departmental coordination

Other:

• Support additional projects and initiatives as assigned
• Provide backup support to other departments within the division as needed
• Other related duties as assigned

Qualifications

Education and Experience

• Bachelor's degree preferred
• 2-4 years of administrative experience
• Background in hospitality, tourism, or related industry a plus

Personal Attributes

• Highly organized with strong attention to detail
• Discretion and ability to handle confidential information
• Professional demeanor with strong interpersonal skills
• Adaptable and able to manage multiple priorities simultaneously
• Proactive problem-solver with resourceful approach to challenges
• Collaborative team player with ability to work across departments

Skills and Abilities

• Outstanding written and verbal communication skills
• Proficiency in Microsoft Office suite (Word, Excel, PowerPoint, Outlook)
• Strong presentation development and editing capabilities
• Experience with meeting coordination and minute-taking
• Database management and data entry skills
• Ability to work independently with minimal oversight
• Strong organizational and project management skills
• Proficiency with Salesforce, Box, and other business applications a plus

Compensation

• Salary Range: $65,000-$72,000 base compensation annually
• Additional opportunity for annual incentive compensation based on performance and organizational results

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Work week may occasionally exceed 37.5 hours. Must be available to periodically work evenings, weekends, and occasional holidays as needed
• Employees of San Francisco Travel are required to be in the office a minimum of 4 days per week per company policy, which is subject to change.
• Must be able to travel domestically as required
• Must be able to lift up to 30 pounds when supporting events or meeting set up

Work Environment

San Francisco Travel’s headquarters is located in the heart of the financial district boasting 360° views of the city. The work environment is fast-paced, dynamic, as well as fun and rewarding. As the official Destination Marketing Organization, employees truly feel part of the city, taking care in their work, knowing it is contributing to the economic development of San Francisco.

While promoting one of the greatest cities in the world, we have plenty more to offer

• Generous vacation policy. You’ll get more than the typical 10 days.
• Aside from all the national holidays that San Francisco Travel observes, you get a day off for your birthday that you can use any time of the year.
• You get a pension. We will contribute and help you prepare for your future.
• Premium healthcare plans.
• Cell phone credit. We’ll subsidize the cost of your phone plan.
• Monthly commuter allowance.

Why Join Us

San Francisco Travel Association offers a dynamic and collaborative work environment with opportunities for professional growth and development. As part of our team, you will play a key role in promoting San Francisco and supporting the tourism industry in one of the world’s most vibrant cities.

If you think you are the right candidate for this position, please email us the following as
attachments
1. Cover letter (no more than a page, telling us why you’re the right person for this role)
2. Detailed resume of your relevant experience. Note that a resume sent without a creative
and functionally informative cover letter will only minimally be considered.
3. Future income requirements and/or expectations.
Send to the following email address: [email protected]

San Francisco Travel Association is an equal opportunity employer committed to diversity and inclusion in the workplace. We encourage individuals from all backgrounds to apply.